Refund Policy

Last updated: November 13, 2026

If a paid run fails, its credits are returned to your balance automatically. If you were charged by mistake or the service did not work for you, email support@editloopai.com within 14 days of the payment and we will review the request; approved refunds are issued by CREEM to the original payment method.

When a payment is refunded or disputed, the credits it paid for are removed from your balance. Cancelling a subscription stops the next renewal; it does not refund the current period.